Cloud Servers

As standard our Cloud Virtual Servers are unmanaged.

We do offer Managed Services for an additional monthly fee.

Find out more information on our Managed Services page.

Usually your Cloud Server is deployed instantly and automatically once payment has been completed.

If you are ordering a Windows Cloud Server, this sometimes takes a little longer depending on the number of Windows updates required to be completed before Remote Desktop lets you in!

You will receive a Welcome Email with your server information and credentials in order to get started.

If you have any problems please contact our Support Desk.

It’s really a terminology thing in our eyes!

Our Cloud Servers and Virtual Servers are exactly the same. They are Virtual Machines deployed into our high availability node cluster.

A lot of Virtual Server Providers tend to take one Dedicated Server, and then virtualise on the machine. We do the same – however with one big difference. We use  many servers to virtualise, load balancing and ensuring that all of the Virtual Servers (or Cloud Servers) have plenty of resources shared amongst them to perform. 

In our environment, if there is a network issue or hardware failure, the Virtual Machines running on the node will automatically be migrated in real-time to a server with sufficient resources seconds after the issue occurs. 

Storage is another critical difference in our cloud environment. Your Virtual Server has the data replicated 3 times across multiple drives in multiple servers. 

Overall we operate many more servers than we need in order to minimise any issues in case of multiple node failure.

If you need any more information on how our cloud infrastructure works and the positive impact we have enabled many businesses to achieve, please open a Support Ticket. 

Yes! We have designed our cloud servers to be customisable to meet your requirements.

At any time, you may upgrade your Cloud Server specification. 

Think of it as a SIM card for a mobile phone. You usually have two options –

1. Pay As You Go (Hourly)
2. Pay Monthly (Monthly)

Pay As You Go for us is our Hourly Billing. You top up your account with a credit balance, and then that credit is then deducted as you use it. Once your credit runs out, you must top it up to continue using the service.

Pay Monthly is our 30-day rolling service. You pay upfront, in advance for the resources your cloud servers will use for the next 30 days. When you choose to pay upfront under our Monthly Billing, we provide a discounted rate.

We have tried to simplify how our hourly billing works to make it easier for you to forecast your cloud server costs. 

Our Hourly Billing option is essentially like a pay as you go plan. If you decide to spin up a Cloud Server for a couple of hours or days, you will only be charged for what you use during that time. 

The mandatory items that you will be charged for are –

• Number of CPUs,
• Amount of Memory (RAM),
• Total Disk Size.

Each item is charged at an hourly rate.

The rates below are per hour, excluding tax –

• 1 CPU Core – £0.0032
• 1GB Memory (RAM) – £0.0032
• 1GB NVMe SSD Disk Space – £0.0005

Note: The above hourly pricing is subject to change, all amounts will be confirmed at the checkout.  

We base each month on a total of 730 hours.

In order to calculate your costs –

• (No. of CPU Cores x 1 CPU Core Price) + (Amount of Memory x 1GB Memory Price) + (Total Disk Space Available x 1GB Disk Space Price) x Total Hours Utilised = Price excluding tax

Here is an example for a 2 CPU Core, 2GB RAM, 20GB Disk Space VM that is active for 7 days.

• (2 CPU x £0.0032) + (2GB RAM x £0.0032) + (20GB Disk x £0.0005) x 168 Hours = £3.83 excluding tax

Hourly Billing requires you to add credit to your 5wire Networks account. Any billable usage of your Cloud Servers will be automatically deducted after a couple of days from your credit balance. 

You may add credit using any of the payment options available.

You will receive a notification if your credit balance drops below a certain amount. If you are paying with a Credit Card, you may set up automatic top-ups to ensure your services are not disrupted. 

If you run out of credit, your service will be suspended immediately. 

Our team and equipment is all based in the UK.

All of our servers are located across multiple data centres in Central London with dedicated connections between each location to provide the high availability cloud cluster.

All data centres have high levels of security and clearance requirements in order to ensure your data/equipment is secure.